0207 183 4833 or 07828 490 390

Frequently Asked Questions

You are welcome to send us your questions about our service. We publish the frequently asked questions here. We also reply to you directly for more individual concerns. You can send us your queries through our online contact form.

Q) What can Finest Law provide for me?

We are an online service that provides a marketing service for lawyers and legal professionals to give you legal information. When appropriate, you may be offered advice and legal representation. You can use our website to find a solicitor, barrister, or legal professional that most suits your needs.

Q) Can I contact Finest Law directly for a solicitor?

Yes, we can discuss your requirement with you over the telephone and through our online contact form. Although we do not offer legal advice, we refer you to specialist solicitors and advisors who can assist you with how to pursue your queries.

Q) Do I pay Finest Law for any referral fees?

If you contact us directly, you do not pay us a referral fee for each solicitor that you contact. We obtain our fees from the solicitors. The solicitor pays us a one time fixed lifetime referral fee that is derived from their legal and marketing costs as an agreed contract. So legal professionals pay agreed fixed marketing costs to advertise their services on our website or other media.

Claims Regulated Activities are stated on their website are now regulated by the Financial Conduct Authority (FCA). These fall into the following groups: Criminal Injuries; Employment Matters; Financial Products and Services; Housing Disrepair; Specified Benefits and Personal Injury.  We do not offer these services at present, neither do we make referrals for these services.

We recommend you contact personal injury specialists to assist you, or just contact a solicitor independently.

Q) What is the £10 Administration fee?

This is the fee we charge if you request details that we store about you to be sent to you regarding the GDPR. You can request for an electronic form of your personal information free of charge. If you require paper copies to be sent to you, we charge £10 administration fee. If you wish to collect in person, our fee is £25 per hour.

Can I cancel my Consultancy Fees?

You have a right to cancel fees under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cancellation notice will be available to you as part of the payment schedule. You can access our cancellation policy directly from us by notifying us by email as well as on our website. We would be sorry if our services do not meet your needs or maybe your requirements have been met and you no longer need our services. If you feel that you need to cancel your fees, then click the link and read our cancellation policy.

Q) What legal professionals do you work with?

We work with a range of professionals, such as barristers, mediators, and legal advisors who specialise within the areas of law that we operate in. Sometimes a non-legal expert is more suitable for your case and this could save you money. When you complete the online contact form, one of our consultants will advise you accordingly.

Q) Once a solicitor contacts me, am I committed to the solicitor?

This depends on what you agreed with the solicitor. The solicitor will discuss a client retainer letter / letter of engagement which will include an outline of the costs and what your commitment will be about. The decision to instruct the solicitor is yours.

Q) Do I pay for the initial assessment of my case?

The solicitor or legal professional you choose will discuss the fee arrangement with you for the initial assessment of your case. Your enquiry may well be solved during the initial assessment. There is usually a written feedback to you and the solicitor or legal professional may charge a fee for this depending on what you require.

Q) Can I arrange legal insurance for my claims?

Finest Law does not arrange insurance for legal claims. You are free to contact your solicitor about insurance arrangements or any insurance company you select external to our services..

Q) What if I am not satisfied with the services?

Firstly, our services are ancillary to all contracts between you and the members who use our services. You will need to contact your advisor to address your concerns about your contract. For all other services provided directly by us, our complaints policy and procedures can be found here. The policy is a version of the essential clauses in our complaints procedures.

Users of our services are entitled to submit complaints to services that are regulated under the Compensation Act 2006. Our services are subject to these regulations. Any complaint submitted to us that is within the scope of the Legal Ombudsman Scheme Rules will be dealt with under these rules. These rules can be found on their website: www.legalombudsman.gov.uk. We will ensure that all parties concerned with the complaint are made aware of the complaint handling procedure and act in accordance with the procedures.

Our Terms and Conditions and User Agreement can be found here

Q) Can I advertise my services here?

We consider applications from providers whose services or products related to the services that we provide on our website. Following this, the success of the applications will depend on the space available and the advertising media we provide. If you can enhance the user experience through your advertisements for your services, then please contact us by email or through our contact form.

Frequently asked questions

We constantly update our frequently asked questions so if you if any questions regarding our services, please contact us here.

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